Post-Purchase Intelligence Engine
AI post-purchase intelligence for e-commerce.
Year
2024
Overview
An AI-powered post-purchase intelligence platform for e-commerce. It operates as a backend engine sitting between e-commerce platforms, shipping carriers, and communication tools — using cloud LLMs and a state-machine architecture to automate and optimize the post-purchase experience.
Key features
Post-Purchase Intelligence
AI analyzes delivery events and carrier data to generate proactive actions.
State Machine Architecture
Finite state machines ensure each order transitions reliably through its lifecycle.
Multi-Carrier Integration
Real-time tracking from FedEx, Shippo, and other carriers.
LLM-Powered Automation
Cloud LLMs generate customer communications and exception handling.
Communication Orchestration
Automated transactional notifications and email delivery.
Technology
Backend
Node.js
TypeScript (API-only)Infrastructure
GCP (Cloud Run, Pub/Sub, Cloud SQL)AI
Architecture
Integrations
FedEx
Shopify
ResendWhat we built
Engineered a cloud LLM intelligence layer for post-purchase event processing, exception detection, and automated communication generation.
Built a robust TypeScript/Node.js backend system with a state-machine architecture for complex order lifecycle management on GCP.
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